Privacy Policy

Introduction

Endorphins Health & Wellness Centre ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our services.

Information We Collect

Personal Health Information

In providing healthcare services, we collect:

• Name, address, phone number, email address, and date of birth
• Health card number and insurance information
• Medical history and current health conditions
• Treatment records and clinical notes
• X-rays, test results, and other diagnostic information
• Billing and payment information

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser and device information
• IP address
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use your personal information to:

• Provide healthcare services and treatment
• Schedule and confirm appointments
• Process billing and insurance claims
• Communicate with you about your care
• Comply with legal and regulatory requirements
• Improve our services and patient care
• Send appointment reminders (with your consent)

Disclosure of Your Information

We may share your information with:

• Other healthcare providers involved in your care
• Insurance companies for claim processing
• Laboratories and diagnostic facilities
• Our appointment booking system (Jane App)
• Legal authorities when required by law
• With your written consent, family members or others you designate

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes physical security of our facilities, secure storage of records, and encrypted digital communications.

Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal health information
• Request corrections to inaccurate information
• Know how your information is used and disclosed
• Withdraw consent for certain uses of your information
• File a complaint with the Privacy Commissioner

Retention of Information

We retain your personal health information in accordance with the retention schedules required by the College of Chiropractors of Ontario, College of Massage Therapists of Ontario, and other regulatory bodies. Typically, adult records are retained for 10 years from the date of last service, and children's records are retained for 10 years after they reach the age of majority.

Third-Party Services

We use Jane App for appointment booking and practice management. Their privacy policy can be found at jane.app/privacy. We may also use other third-party services that comply with Canadian privacy laws.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact our Privacy Officer:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Consent

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal and contractual restrictions.